As the result of a recent Microsoft Update, PMS is experiencing problems with Internet Explorer 6. PMS suggests that you update your browser to Internet Explorer 7 or higher. Click here to go to Microsoft's website and download IE 7. If you have questions about upgrading your browser, please check with your local IT support staff.

If it is not possible to update your version of Internet Explorer due to conflicts with other websites, you should consider alternative browsers such as Firefox, Safari or Chrome.

PMS has been updated to Version 4.3. Click here for detailed release information.

Effective July 1, 2010, the PMS Help Desk moved to the ONE-DHHS Help Desk for PMS Support. The benefits include:

• Quicker response time for your ticket request
• Decreased time on hold when you call
• Ability to submit a ticket on-line and more services using the Self-Help Web Portal located at http://www.psc.gov/one-dhhs
• Access to solutions at your own convenience through Frequently Asked Questions (FAQs) and use of a knowledge database to search for answers to your questions
• Track status of on-line service request ticket via the Web Portal
• Increased hours of operation – The ONE-DHHS Help Desk for PMS Support is now available Monday – Friday from 7 a.m. to 9 p.m. EST (except Federal Holidays)

The Federal Financial Report is available for the third quarter of fiscal year 2010 (April 1, 2010 - June 30, 2010). The FFR- Federal Cash Transaction Report for the quarter ending June 30, 2010 is due by 11:00 p.m. EST on July 30, 2010.

FEDERAL FINANCIAL REPORT (FFR) due date information - please click here.

For your convenience, DPM is significantly extending the Payment Management System hours of operation by 6 ½ hours each weekday and adding 12 hours of availability on Saturday and Sunday. This change in hours allows more time for filing reports and requesting funds.

To help us accommodate the expected added volume of daily transactions, beginning March 15, 2010, we are asking that you submit requests for next business day reimbursement by 5:00 p.m.—1½ hours earlier than the previous 6:30 p.m. cutoff. This means that any payment requests submitted after 5:00 p.m. will be processed as if they were received on the next business day.

*Effective, March 1, 2010: New PMS Hours of Operations (EST)

• Monday through Friday: 5:00 a.m. until 11:00 p.m. Eastern Standard Time*
• Saturday and Sunday: 9:00 a.m. until 9:00 p.m. Eastern Standard Time*

*Effective, March 15, 2010: Requests for payment submitted after 5:00 p.m. EST will be processed as if received on the next business day.

**** The Division of Payment Management has moved to a new location ****

The new address is:

U.S. Department of Health and Human Services
Division of Payment Management
5600 Fishers Lane - 11-33
11th Floor - Head House Wing
Rockville, MD 20857

For Help Desk assistance, please click here

For Password resets or requests, please click here

For ARRA Information, please click here

*** URGENT MESSAGE TO DEPT. OF AGRICULTURE - NIFA GRANTEES ONLY ***
Department of Agriculture – NIFA Formally CSREES have implemented an early cut-off for drawdowns each month. All NIFA payment requests must be requested in the Payment Management System on the 26th of each month by 4:00 p.m. US Eastern Standard Time. If the 26th of the month falls on a Saturday, Sunday or federal holiday, payment requests must be made on the preceding Friday by 4:00 pm. The Payment Management System will re-open for NIFA drawdowns on the first business day of each month. For questions, please contact your NIFA point of contact or your DPM account representative.

*** URGENT MESSAGE TO NASA GRANTEES ONLY ***

Effective December 1, 2009, the NASA Shared Services Center (NSSC) was designated as the Finance Office for inquiries on all Letters of Credit. Department of Health and Human Services Payment Management System (PMS) will remain the designated billing office for all payments.

If you have any further questions, please contact the NSSC at 1-877-NSSC123 (1-877-677-2123) or by email at: nssc-contactcenter@nasa.gov

NASA Shared Service Center

Customer Contact Center

Web: http://www.nssc.nasa.gov/customerservice/cs/index.htm

Fax: 1-866-779-6772

NASA has implemented an early cut-off for drawdowns each month. All NASA payment requests must be requested in the Payment Management System on the 26th of each month by 4:30 p.m. US Eastern Standard Time. If the 26th of the month falls on a Saturday, Sunday or federal holiday, payment requests must be made on the preceding Friday. The Payment Management System will re-open for NASA drawdowns on the first business day of each month. For questions, please contact your NASA Center point of contact or your DPM account representative.

In an effort to review our performance standards and services we provide, please visit the Program Support Center web site by clicking here.

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New and Improved Feature! Spanish Translation - For General Instructions for PSC272 Report and Roles & Responsibilities, please click here.

Audit Confirmation information - please click here.

DUNS number requirement information - please click here.

FEDERAL FINANCIAL REPORT (FFR) due date information - please click here!

The Division of Payment Management (DPM) is a component of the Financial Management Service (FMS), Program Support Center (PSC). DPM remains committed to providing quality products and services, gaining insight regarding customer satisfaction, and targeting areas in need of improvement. We take pride in our work and value your feedback to ensure we maintain an excellent level of performance. Please take a moment and complete the PSC Comment Card to let us know about the services you have received from DPM. Thank you in advance for your input.